*Due to worldwide shipping and supply issues, we will not have Ditto oven-bake clay red, green, silver and raw umber in the studio. Other colours may run out. Available colours will be substituted. Earthenware clay colours may vary on projects due to supply issues.

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Terms and Conditions

Please read policies before booking


GIFT CARDS, CREDITS & REFUNDS

Have a gift card or code that's not working? Please email the studio before completing your purchase. We do not provide refunds after booking—No Exceptions.



RELEASE OF LIABILITY

As the legal parent or guardian or organizer, I release and hold harmless to the business doing business as UBC Art Studio OR 4Cats Arts Studio, its owners, operators and franchisor from any and all liability, claims, demands, and causes of action whatsoever, arising out of or related to any loss, damage, or injury, including death, that may be sustained by the participant and/or the undersigned, while in or upon the premises or any premises under the control and supervision of 4Cats Arts Studio Professionals, its owners and operators or in route to or from any of said premises.



HEALTH & MEDICAL POLICIES

  • Medical Emergencies
    The purchaser gives permission to the business doing business as UBC Art Studio, its owners, operators and employees to seek medical treatment for the participant in the event they are not able to reach a parent or guardian. I hereby declare any physical/mental problems, restrictions, or condition and/or declare the participant to be in good physical and mental health.
  • Masks
    Currently not required by government health guidelines


CANCELLATION POLICIES

  • We do not offer refunds. We can credit your booking if your booking is cancelled 48 hours prior to the workshop. To cancel a workshop, please email the studio at least 48 hours before the workshop start time. All registrations from the original order will be credited together.
  • In the event of a COVID-19 emergency lockdown, credit will be given. Credit can be used for future in studio offerings, online 4Cats or 25Cats shop purchases or 4Cats or 25Cats online classes.
  • There is $5 administration fee for any workshop transfers or credit requests.

  • For Kids Session Classes, No School Day Workshops and Camps
    We do not offer refunds. We can credit or transfer your booking if your booking is cancelled 2 weeks prior to the class or camp. To cancel, please email the studio at least 2 weeks before the class start date.
  • In the event of a COVID-19 emergency lockdown, credit will be given. Credit can be used for future in studio offerings, online 4Cats or 25Cats shop purchases or 4Cats or 25Cats online classes.
  • There is a $25 administration fee for any kids class, no school day workshop or camp transfers or credit requests.

  • For Parties and Private Events
    We do not offer refunds. We can credit or transfer your booking if your booking is cancelled 2 weeks prior to the party. To cancel, please email the studio at least 2 weeks before the party date.
  • In the event of a COVID-19 emergency lockdown, credit will be given. Credit can be used for future in studio offerings, online 4Cats or 25Cats shop purchases or 4Cats or 25Cats online classes.
  • There is $25 administration fee for any event transfers or credit requests.



ARTWORK & PICKUP

  • Please message us through the homepage of our website and choose the question—"Is my art ready for pick up?" An automated message will tell you our current firing and drying times. Please check our contact page before coming to the studio to make sure we are open. We check our chat messages as often as possible. Please don’t send a chat, phone and also send an email. We promise we will get back to you.
  • Our policy is to hold completed artwork for 2 weeks, please pick up the completed artwork within this time frame. We do our best to hold on as long as possible as we know how precious it is. Please note: you will NOT receive a phone call or email for clay pick up when it is ready.
  • Damage to Artwork
    Kiln clay explosions are unlikely but they do happen. We are unable to offer refund, credit, or make up session in the event of clay breakage.


BEHAVIOUR & TOUCHING

  • Please talk to your kids before they come about behaviour, listening, and touching. Absolutely no touching will be permitted of other students or the teacher. Students will be instructed before each lesson of this and to keep their hands to themselves.
  • Please note, in the event of disruptive or aggressive behaviour our policy is to call home for immediate pickup. No credits or refunds for being sent home for misbehaviour.


PHOTOGRAPHIC MATERIALS

4Cats Art Studio reserves the right to use photographic material for advertising and promotional purposes. If you do not want your child, yourself or a member of your party photographed, please let us know upon arrival.

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